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Thursday, February 29, 2024
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DELIVEROO RIDER ALLEGEDLY THREW AWAY FOOD BECAUSE CUSTOMER NEVER ANSWER

Deliveroo rider threw away food because we didn’t pick up call from an international number

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It’s been a tough week and my parents ordered in a nice meal to cheer up, and when we were waiting for it, the phone got a call from an unknown +61 number. My mother said “oh, scam call” and didn’t pick up, just as we’ve been taught from all the recent anti-scam campaigns.

About an hour later the food hadn’t arrived. We were really hungry and thought the rider might be lost, and waited to see if he would call. We got a drink for him since it’s a hot day and he would be tired. But when we checked the app, it said the food had been successfully delivered.

We tried contacting the rider through the Deliveroo chat to find out what happened. He insisted that he went to the map location and no one was there, and ended the chat. We called up customer service, who called the rider and then told us that he had tried contacting us but we didn’t pick up. We were really confused because we had been waiting for a call, and my mother checked to be sure there was no missed call. She said the only call we got was a scam call from +61, and asked if that was the number. And… it’s apparently the Deliveroo number.

We got a refund at least, but I’m really bummed over all that good food thrown away because it’s such a terrible waste. I’m thinking of all the people who worked hard to cook it and the guy who came all the way here in the heat, only to have to dispose the food just because Deliveroo’s phone numbers look like they’re about to tell you they’re from the police or the Ministry of Health.

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anyway we just got fast food because we were all really hungry and upset.

Has the same thing happened to any of you before? How do you know which suspicious numbers are ok to pick up and which are scams? Do you just pick up every call just in case?

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