A food delivery rider shared a heartwarming encounter with one of his customers onto Facebook.
He failed to deliver the food to his customer because the paper bag that held the food tore when he arrived and the entirety of the food fell to the ground.
However, the customer who was waiting for her food for about 45 minutes didn’t blame him, she consoled him and even gave him a tip of $5.
I’ve always been very careful when delivering food, so I never thought I would have such a day. I deliver food by bicycle. The soup might have flowed out a bit and the bottom of the paper bag was a little wet during the trip, and the order quite heavy as well.
So that paper bag could not bear the weight, when I took the bag out, the food just fell directly to the ground. OMG!!!
I immediately apologised to the customer, and asked: “Can I go back to the stall and get a new one for you?”
I originally thought the customer would be angry, because she had waited for the food for about 45 minutes, and then I showed her the food like this…
Customer replied me as per below, I really didn’t expect it!
Customer: It’s okay, I know you guys very tough in doing this job.
Me: I’m really sorry, can I pay back in cash?
Customer: It really doesn’t matter, and you don’t need to feel guilty or blame yourself. (Not only she wasn’t angry, yet she still consoled me.)
Me: I’m so sorry, thank you (Left with guilty mood)
What made me feel even more unexpected was that after I finished the next order, I realised that she still gave me a tip of S$5 in the app.
She is really nice, kind and considerate.
I am also very lucky to meet such customer. Thank you and truly appreciate it. Be nice everyone. Feel & care for others.
Images source: Singapore Food Delivery PMD Riders Club Facebook, Grabfood Delivery Rider Singapore Facebook