Imagine checking your e-payment transaction history and stumbling upon a surprise – a significantly larger sum than expected.
This was the curious situation faced by the owner of Wang Fu Roasted Delight, a roast meat stall nestled in Lucky Plaza.
In a peculiar turn of events, the stall owner, Victor Ng, discovered an unanticipated $750 payment for a meal that should have cost $7.50.
Background of the Roast Meat Stall
Wang Fu Roasted Delight, a relatively new player in the culinary scene, opened its doors on November 26. The establishment, however, had a unique characteristic – the absence of closed-circuit television (CCTV) cameras. This seemingly mundane detail would later become a significant factor in the unfolding of events.
The day took an unexpected turn around 11 am when the sizeable payment was noted in the e-payment transaction history. Suspicion arose that a customer had mistakenly entered the wrong amount during the transfer process. What ensued was a conscientious effort by Victor Ng to address the situation promptly.
In a bid to rectify the error, Ng immediately contacted his staff at the Lucky Plaza outlet. However, the bustling environment, filled with diners enjoying their meals, presented a challenge. The staff, amidst the lunchtime rush, struggled to identify the customer responsible for the erroneous payment.
Seeking External Assistance
Undeterred, Victor Ng reached out to Nets, the e-payment service provider, hoping for assistance in refunding the money to the customer’s account. Unfortunately, Nets, citing its policy, refused to store users’ personal information and suggested a more hands-on approach.
Ng’s perspective on the situation adds a human touch to the narrative. He expressed the challenge of dealing with such a situation for the first time, compounded by the absence of security cameras in the recently opened outlet.
Faced with the predicament of an unidentified customer and a stalled resolution, Wang Fu Roasted Delight took to Facebook on Monday afternoon. The post aimed to reach the customer who mistakenly paid more than required, expressing the stall owner’s intent to return the excess money.
The lack of CCTV footage posed a significant hurdle in identifying the customer who made the erroneous payment. With no visual record, the stall faced the daunting task of reaching out to a vast pool of customers who frequented the outlet during that busy period.
Personal Efforts by the Stall Owner
Despite the challenges, Victor Ng remained committed to resolving the issue. His personal efforts to find the customer demonstrated a commendable dedication to customer service, even in the absence of a foolproof method for identification.
Image source: Wang Fu – 旺福烧腊 on Facebook