Facebook user Jacqueline Ng Su Peng recently posted her negative experience with a photography company after their pictures they took came back unsatisfactory. Many of the pictures were dark and gloomy and one would wonder if they were taken by a 4 year old instead of a photography director.
Here is the full story.
Our 4 years old daughter loves aquarium so much, and we decided to book Ocean Suites at Sentosa to have a photography session for her . The room come with an aquarium and cost almost 2k a night! 2k is a BIG money for us, but we love our daughter so much and would like to leave her some good memories when she grows up.
We know we won’t be able to take nice photo in the room. Thus, we engaged the photographer from this company called Afford-A-Graph. They have junior photographer, senior photographer and director photographer with different pricing. We choose the director photographer named Danish which cost us SGD360 for 1.5 hours. The boss of the company named Russell told us that they just shoot at the same location and will bring along the studio light. Russell was very responsive and proactive during the discussion.
On the day of shooting, the director photographer was late for 30 minutes, but we are fine with that. During the shooting, he was very quiet, do not have much interaction with us and seems not very interested in shooting us. End up we released him at about 1 hour 10 minutes even though we paid for 1 h 30 minutes.
We are disappointed with the picture that he has taken. Basically very dark with poor composition, and doesn’t seems to be the work of a director photographer. We called Danish and asked why pictures are so dark, he said his boss Russell never ask him to bring along the studio light. We were asking if he can at least make the pictures brighter. Since then, both boss and director photographer never reply to our message and call. We called and texted them many times. We also tried to reach out to them via FB and Instagram, but we were blocked by them. Subsequent, we created new IG account, hopefully they will respond to us, also being blocked by them. Eventually they do not allow public to leave comment on their IG.
We attached some of the photos in this post, right hand side picture was taken by them, left hand side was taken by our handphone.
We believe there is consumer right in Singapore? Can anyone advise how should we get them to respond to us? Or we should just give up ?