E-SCOOTER MENACE ALMOST KNOCK PEOPLE DOWN STILL SCOLD!

[Disappointment Post abt GRAB]

I am writing this on behalf of my dad as he is not familiar with online apps and stuffs.

(Sorry my English is not that good and please scroll through if you don’t wanna read negative post)

“EXTREMELY DISAPPOINTED Grab GrabFood.”

-9th Feb 2019-
We happily booked GRAB and was waiting for the car. We were on our way to CNY open house.

The car arrived n we needed to cross over to the other block (it’s within the Condo area) as our Block is not registered in the app (we did inform about it to GRAB but no action taken till now) We just walk over every time.

We walked towards 12 o’clock direction, to the waiting car, and from 9 o’clock (on top of the slope) an electronic scooter bike came speeding down towards us (which the rider obviously can see us walking)

GRABFOOD GUY ALMOST KNOCK MY DAD WITH HIS BIKE.

I was walking slightly behind my dad so I witness everything.

He didn’t slow down neither change direction but JUST SCOOT RIGHT IN FRONT of my dad!!! If my Dad did not step back, he would have been injured.

He stopped after that and shouted at us for blocking his way. IT IS CONDO AREA he is not even suppose to speed.

We got into the car and he was at the guard house snapping a picture of us.

We noticed but we patiently moved on.

-12 Feb 2019-
GRAB called my dad for investigation, stating that the rider says my dad spit at him… (with him speeding like that, not possible. We did not even open the door or window after getting into the car).

GRAB says they will further investigate and call us back.

BUT WE DID NOT RECEIVE ANY CALL.

My Dad could not book any GRAB at all times for these 2 days… The app keep stating “Sorry, all Drivers busy”. When my mom tried with her phone, she was able to book instantly…

So it’s very obvious that they blocked my dad’s account. Which he still has credits and rewards to be used.

-14 Feb 2019-
We called GRAB again, and was attended by Shahir (this time we asked for name). As usual, they say they will get back to us.

WILL SEE HOW.

It’s really unfair that my dad is treated this way, not even his fault.
Being a platinum member, and a daily GRAB user giving so much business monthly and to be treated this way…

Guess we just have to use other companies like GOJEK?

“Is it because he is JAPANESE?”

Very disappointed…

[update 15 Feb 2019]
Dad used:
– GRAB: “All Drives are busy”
– GOJEK: 1st time using the app. Received S$5 off (price cheaper than taking GRAB)

Hope this post will reach to GRAB & GRABFOOD.
Thank you so much :’)