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Sunday, January 29, 2023
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ELDERLY PARENTS PAID $60 FOR 1KG OF BAK KWA, BUT ONLY RECEIVED 576 GRAMS WORTH OF IT

A netizen shared how on 7 January, his parents went to Chop Hup Chong at Senoko South Road to buy some Bee Cheng Hiang bak kwa.

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His parents were charged $57.60 for 1kg of bak kwa, but they only received about 500 grams worth of bak kwa instead, according to STOMP.

He described the incident at “an obvious case of cheating the customers”, and shared a photo of the receipt where it was stated “1kg”.

He had weighed the bak kwa and the reflected weight on the weighing scale showed that the bak kwa that his parents received was 576.6 grams.

The netizen said that his family had “trusted Bee Cheng Hiang brand so much as it is a reputable international brand for decades,” but added that “as there have been cases of consumers being given items that weigh less than what was paid for, this has alerted me to weigh the bak kwa.”

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He further added that “true enough, it was short by almost 500g. In other words, my parents were charged double for the amount given to them.”

Bee Cheng Hiang spoke to STOMP and said that they are “already in contact with the customer to clear up this misunderstanding.”

But they stopped short of clarifying what the specific misunderstanding was.

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