Food panda has never been well known for having good support staff, one of the agents screws up so badly that he/she sends in the whole template on how to handle staff.
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A man who has his meal delayed by one hour had to contact the support for help, but instead, he receives the templates of excuses.
This seems like the magical template that the agents used when they are contacted. They might as well develop a bot better, like that no need hire the support staff.
Here is the screenshot of the genius who sends in the template
