An eatery at Macpherson Road, KL Traditional Chilli Ban Mee, posted on their Facebook page sharing about how they received an order for 6 sets of Ban Mee meals for $84.60.
They prepared the food and even captured the delivery rider who collected all the food items for delivery.
However, Foodpanda sent them an email 4 days later about the customer claiming that almost 95% of their order was missing, and the eatery ended up only earning $9.70 from their $84.60 order, meaning they lost $74.90.
Here is what they said
It breaks our hearts to admit that running a F&B business is tougher than ever. The rising rental costs and high overheads have taken a toll on us. We put our hearts and souls into our work, but it seems like we’re barely surviving.
Recently, we received an order for 6 sets of Ban Mee meals and a milk tea worth $84.60. But when the refund instruction from FoodPanda came, we were only left with $9.70.
And the worst part? We weren’t given any photo proof to support the claim. It’s disheartening to see such an unfair refund policy.
Let us tell you more about what happened. On 05/05/23 at 11:36am, we received a huge order of few Ban Mee sets and 1 milk tea.
Our staff worked diligently to prepare the food and double-checked everything before putting it on the collection table at 11:51am.
The rider came at 12:00pm and collected 1 milk tea and 1 packet containing a few Ban Mee set meals. The same rider returned at 12:02pm and picked up 2 packets with a few Ban Mee set meals.
But, 4 days later, on 09/05/23 at 4:33pm, we received an email from FoodPanda claiming that the order had missing items, which was a vague reason.
We’ve been running this business since 2016 and prepare Chilli Ban Mee every single day. It’s highly unlikely that we missed out on any ingredients for our signature dish.
We’re also troubled by the fact that there’s no photo or video proof from the customer to support the claim of missing items.
We’ve already reached out to FoodPanda via email, and we’re hoping for a resolution soon. However, it’s disheartening to face such challenges while trying to keep our business afloat.
We plead with our customers not to take advantage of the refund policy of food delivery platforms. We put in hours of preparation to make your dishes, and every penny we earn is hard-earned. It may be just a click for you, but for us, it’s our livelihood.
