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Thursday, February 9, 2023
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FOODPANDA RIDER COLLECTED CUSTOMER’S FOOD, THEN WAITS FOR SOMEONE ELSE’S ORDER INSTEAD OF DELIVERING

Decided to share this as i find it RIDICULOUS .
To : foodpanda Foodpanda Singapore
Rider : *name redacted*

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  1. I placed my order around 6pm and delivery shows 30-40mins. Receipt show food collection time was 18:53.
  2. Rider picked up food from Sengkang compassone, and GPS location show that rider location is at somewhere else(not compassone).
    Delivery time stated ”3 mins” to reach my place.
  3. Sent a message to rider with courtesy to check(without being hostile), rider claimed that he has stack orders and told me to wait. 30 mins later, rider location still show at same location spot(not compassone).
    Clicked on the help link to direct to agent. Spoken to 5 agents. As usual, guess everyone knows that agent replies are usually system auto generated, and offer you a $4 voucher etc..
  4. Around 8pm, i texted the rider and rider said that he is running on 2 apps. As I’ve been monitoring the rider GPS since around 7.15pm, it’s very clear that the rider collected my food and went to another place to wait and collect food, and rider not only went to 1 place to collect food, seems that rider went to several location, as what the rider said he has 5 orders and work on 2 different apps.
  5. At 8.18pm, rider texted to inform : “Left at void deck table go take”.
    I was amazed by such behaviour.
  6. Lastly, to the rider *name redacted, you are coward enough to leave my food order at my house void deck. You should deliver to my unit with a smile and i would be gracious enough to smile back at you.
    I would very much like to meet you in person. Please come to my place, you should have my address in your records.
    foodpanda riders
    Despite knowing foodpanda will not take any actions and allow such behaviour from rider, i hope everyone can help like and share this post to make it viral for foodpanda to do something about it.
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