After much deliberation, this article is regrettably posted one month after the incident. I would like to share this incident for the purpose of raising awareness and to seek clarification.
A relative of mine made an order with Uncle Leong Seafood (costing $131.39) in the spirit of Father’s Day via Foodpanda Payment was made via Debit card at 12.52 pm on Sunday 19 June 2021. She belatedly realised that the timing for delivery of food was incorrectly selected.
At 1.08pm, she requested for an amendment of time of delivery. Unfortunately she received a rude reply from the Foodpanda rider a minute later; “fxxk you, you waste my time” and “ so I waiting for you until after 6.45pm working already”
Is this the kind of service Foodpanda is encouraging?
She then asked for a refund since the order was cancelled by Foodpanda, however, Foodpanda claimed that the order was cancelled by her so there will be no refund. She also requested proof to verify she was the one who cancelled the order. Foodpanda was unable to produce the evidence; Foodpanda also claimed that their rider had arrived at her location. Why would the rider be delivering the food when the order has been cancelled?
No doorbell was heard, and the food was never delivered.
Notwithstanding the absence of evidence to prove it was my relative who cancelled the order, Foodpanda responded with “Your case was reviewed once again by our team of specialists but unfortunately, we could not proceed with your request (006.jpg).”
Has the team of specialists performed their due diligence to ensure this case was thoroughly investigated? Or was the reply just a template message sent by the Foodpanda specialist team to brush this incident under the carpet?
No refund was made.
My relative supports and patronises Foodpanda frequently. This level of service is disappointing and uncalled for. Has anyone else here experienced something similar, and if you did, how was the situation addressed or resolved?
