Exposing the WORST furniture store ever – Space Living
They have no respect, no responsibility and no honour of doing business.
Photos of receipt and item clearly shown. Please beware of their patterns if you really decide to go to their store.
1. We went to their store on 20 July, from the moment we enter we told them we are looking for an extendable table, and their whole store only has 2 that matches what we want. One was wooden and one ceramic which is what we chose. We started to negotiate for the price and from the beginning, they say they just opened earlier same month(July).
So the special opening price was $1499 (include 4 chairs). Many sales person was around and even the boss and his son were in the store. They checked with their warehouse and confirm that they have two colours available and can deliver any day – grey and white. We negotiate for the white one for about 45min and finally settled the price at $1599 with 6 chairs. The whole time we were at the particular table discussing with the PIC and the manager and also the boss’s son.
2. Both sides happily proceed to payment and confirmation. Receipt signed, payment in full, both sides happy with the deal and we left the store.
3. Less than 10min after we left, the boss’s son called to say they made a mistake in the quote, they undercharge us $300 and want us to go back to discuss. We went back to the store, angry already because of quoting. wrongly should be their responsibility, we have paid in full and receipt contract was signed and there is no reason for us to bear that cost.
They give ridiculous reasons saying that they quoted for the wrong table, which is not extendable. At this point we were all very angry because we spent almost an hour to negotiate on that table, there was at least 4 person from their shop around us and they keep on checking on the price and stock availability after everything was set then come tell us the price is wrong?
4. We end up agreed on paying the $300 COD as we really like the table and does not want to refund and also no energy to keep arguing with them on that money. 26 July, only 6 days after that whole drama, they suddenly called to say that the White table has no more stock and need to wait 6 weeks unless we want the grey one. OBVIOUSLY, this is just an excuse to make us a refund and cancel the order because they multiple times checked on the stock but now suddenly no more? So we decide to refund instead because we don’t trust them anymore. And they agreed to refund.
5. On 28 July, they now text us to say they found stock at another factory and ask if we were still keen. WHAT IN THE WORLD? Keep flipping their words like Prata, first want to charge us extra $300 and we took in, next say no stock and fine we refund then. Now say got stock again? They don’t even have the basic respect for their customer. They could have easily said the receipt stated no refund no cancellation even though they were the first to break that contract because we didn’t have evidence of them saying all that bullshit. And they didn’t break the contract if they could deliver by 30 July. We could only agree to take on the stock they found.
6. The table finally came on 30 July, everything was fine except the design of it. We are okay to take on this different design but we have to expose them fully. From the photos able to tell that both are definitely not the same design.
