On September 20, 2023, an unfortunate incident occurred where two female customers were inadvertently charged $840 instead of $84 for their meal.
This unexpected mishap led to a Facebook post on September 22, detailing the incident and requesting assistance in locating these customers.
The Accidental Overcharge
The calamity unfolded when the restaurant’s staff made a typographical error on the Point of Sale (POS) machine.
Instead of charging the patrons the correct amount of $84, they accidentally added an extra zero, resulting in an $840 bill. Such occurrences can happen to any business, but it’s the restaurant’s response that sets them apart.
The incident occurred around 9 PM on a Wednesday night when the two patrons decided to dine at Fok Lok Kee Private Kitchen. Little did they know that this visit would turn into a memorable experience due to an unfortunate billing error.
The Challenge of Finding First-Time Customers
One of the biggest challenges faced by the restaurant was its inability to contact the two female customers. Being first-time patrons, the eatery didn’t have any contact information on file. This posed a significant hurdle in rectifying the error promptly.
In a bid to locate the customers, Fok Lok Kee Private Kitchen turned to social media. They posted the incident on their Facebook page, hoping that someone in their network might know the two diners. This demonstrates the power of social media as a tool for reaching out to a broader audience.
Collaborative Efforts for a Solution
Recognizing the severity of the situation and the distress it may have caused the two patrons, the restaurant took swift action. After the customers did not return for an entire day, the restaurant decided to contact its POS provider. They hoped that with their assistance, they could arrange for a way to issue a partial refund to the customers.
However, there’s a significant roadblock in their path. The POS provider is currently unable to identify the bank that issued the credit card used for the transaction.
As a result, Fok Lok Kee Private Kitchen is patiently waiting for the POS provider to determine the feasibility of processing the partial refund.
Fok Lok Kee Private Kitchen’s Facebook statement
URGENT: Just now our staff made a mistake – clicked wrongly on the POS and overcharged two lady customers. They are first time comer and we have no idea how to contact them. If you are the customer or if you know how we could resolve this issue, pls kindy let us know. Much appreciated!