A netizen shared a story of how her daughter paid almost $1,000 to a hair salon and resulted in damages to her scalp till she cant even take a shower without feeling pain.
Here is the story:
I would like to share about my daughter’s bad experience with Attractive Hair Art.
My daughters went to the attractive salon @far east plaza to get their hair coloured on 18th July. It was their first time going to a hair salon on their own so clueless as they were, they were prompted to buy a $988 10+2 sessions hair colouring package after being convinced by the manager there, Gimmy. They were both rather satisfied by the service provided on the day itself which was why they agreed to it.
However, when my second daughter washed her hair for the first time 2 days later, she felt her scalp hurting after it being in contact with water, and later found small wounds on one area of her scalp. On the day of her appointment, my daughter had already felt her scalp burning and hurting right after the application of the dye, and did inform the staff there, but was brushed off with the excuse that it was normal given that she washed her hair the day before the appointment. They did not attend to her or check her scalp for her at all. Hence, we find them very irresponsible and my daughter do not want to get her hair done by them again.
She contacted the salon via Instagram DM on 21st July midnight to raise her issue and to ask for a refund. She was fine to get no compensation for what she was faced with, and only wanted a refund because of the loss of trust she had for the salon when she first signed the package. Their admin on IG said that Gimmy could provide a free scalp treatment but my daughter refused as she really did not want to engage in their services anymore. Due to her busy schedule those few days, she missed several calls from Gimmy, and only returned a call on 25th july. During the phone call, Gimmy said he would inform his boss about the situation and help to ask for a refund. My daughter then called again on 28th July to ask for updates, and Gimmy assured her that the salon would refund her but they needed more time to process the refund which would then be given in cheque, cash or paynow.
However, on 30th July, Gimmy called again and said they could not refund because it might not have been his worker’s fault. He asked my daughter to send a picture of her scalp ( only after 12 days, when her scalp recovered mostly already ) and told her to make a trip down to the salon so he could check to see if it was a mistake made by his worker. If so, he would fire his worker. As for the package bought, he said my daughter could have her services done at other outlets. My daughter refused to make a trip down because she knows it’s meaningless since she won’t be given a refund regardless of whether or not it was the worker’s fault. It would only decide whether the worker would fired.
She also suggested to Gimmy another possible reason for the mild injuries which is that she could be allergic to the dye used, and not because of the worker’s skills. But either way, it was still absolutely unprofessional of the salon, that they did not bother checking on my daughter on that day when she alerted one of the staff.
Her main concern now is that the salon staff did not care when she informed him about the discomfort she had after the application of the dye, which is basically bad service. So right now, Gimmy still refuses to refund and is trying to push the blame.
He kept telling my daughter to not make things difficult for him, someone who is only trying to earn a living. Said that he’s just a worker and he really cannot refund, but he refuses to refer my daughter to someone else who can help with the process
