A cancellation fee of $4 will be implemented by Gojek starting from 20th of July.
Commuters will be charged $4 if they cancel a booking five minutes or more after a driver has been provided to them, or as soon as the driver reaches their pick-up location. This reimburses drivers for the time and effort they spend in getting to their assisgned locations.
They claimed that the move was to provide a more reliable ride-hailing experience.
But there’s good news, as from the same date, one can travel up to 3 locations on a single ride which is the first in Singapore for point to point transport operators here which will also provide drivers to have a possibilty of a higher income opportunities as such rides comes with higher fares.
Lien Choong Luen, general manager of Gojek Singapore said:
“The initiatives we announced today are targeted at enriching the user experience for both customers and driver-partners, and encouraging best behaviour on our platform,”
“The multi-destination feature allows commuters to make as many as three stops in a single trip while knowing upfront the fare before beginning their journey, providing them with a transparent, convenient commuting option. The cancellation fee scheme enables us to more fairly compensate driver-partners for their time and effort in the event of a cancelled booking. We will continue to fine-tune our offering to meet the evolving needs of our users.”