A netizen, Althea Chan, shared her thoughts on Grab’s new 3-minute grace period as well as her own experience, where the driver pressed arrived when hasn’t reached the pickup location.
Here is what she said
This is why 3 minutes for grab is ridiculous. Case in point anchorpoint drop off. I was waiting at the drop off already, drivers get to press their arrived/grab auto reflects as arrived while the guy still turning his car.
sometimes, there’s obstruction as the delivery for companies such as TCC/Subway and all the food establishments are occurring at the same driveway.
Not to mention an incident whereby my entire family had walked out to the guardhouse of the condo complex and we caught the driver pressing “arrived” AT THE GUARDHOUSE.
By right, he still needs to drive into the complex to pick us up. But nope, pressing arrived even before really arriving at the pickup point to justify the waiting fee is such a commonplace incident.
Furthermore, some condos have lobby 1&2. Grab has truly failed it’s customer base as they don’t allow for notes anymore in pickup orders and drivers have no inkling of which lobby to go to, often showing up at wrong lobby etc.
Don’t ask me about typing convo to driver or calling them, calling them sometimes means both parties are confused, and drivers dont read messages showing where to go all in the name of ”safety”, and all blame should go to grab and grab only.
Another netizen also shared her experience with Grab drivers pressing “arrived” before actually arriving: