Is it fair to give my Grab driver 1 star because he refused to drop me at my block?
I got scolded by a Grab driver today and idk if I’m the one at fault. I booked a Grab to my home address (the same one I’ve used for hundreds of bookings), as Blk xx S123456 (YY condo).
When we got to the guardhouse I asked if he could please drop me at the B1 carpark of my block, which is only 20 seconds further for him in the car. But he said “no cannot” and stopped at the pick up point and opened the automatic doors and said “Here only”.
I was surprised and I said oh is it not possible to go to my block because I was carrying a bunch of heavy stuff? He says no if u want me to go to your block carpark must specify on the booking, I follow map only, map ends here at pickup point so I only go here, u want me to drive further u must pay more, I only follow app.
I told him my booking address did specify Blk xx and that I had never heard this from any other Grab drivers. At this point he started to get aggressive and said CANNOT I TOLD YOU ITS LIKE THIS YOU GET OUT HERE GET OUT NOW!
At which point I was like omg ok sorry chill and got out. I felt like I didn’t deserve a scolding and want to give him a 1 star rating (his current rating is 3.9), but not sure if I’m at fault here/if it’s too harsh :/
Netizens’ comments
- Omg 3.9 stars. Tbh if the rating is below 4.5 stars it’s already a red flag for me. Yeah it’s justified to give 1 star.
- If he’s already at 3.9, there’s a problem with his attitude. I’d give 1 star for rudeness alone.
- 3.9 rating?! Actually one Grab driver shared with me: usually most drivers’ rating are 5.0/4.9.. the lower it goes, the more potential red flags there may be. I find this to be generally true. But holy crap 3.9 – now we know why..