Grab doesn’t want to refund us money for missing order. What should we do? Grab getting worse and worse nowadays…
Yesterday was at a relative’s house for CNY meal and family have decided to order grab food for our dinner. But we did not even receive the order.
Our door was opened as we waited so we would know if the driver came by or not, but no sight of him. We tried calling him and ask if he went to the right home he just kept saying he did not remember where he left it…..
What pissed me off the most was that, grab does not want to refund us the order. Why? So last night the food was meant to be delivered and marked completed at 9.41pm.
At about 9.51pm which was time spent after calling the driver, going to the neighbors to ask. we tried to contact grab support but it said that no support specialist were available cos it was closed, don’t know why they close 10 minutes earlier?.
So we had to wait until 10am the next day. GUESS WHAT, 10am the next day we contacted them again they said case exceeded 12 hours…. And grab support say they can’t refund the money anymore.
It was so expensive.. our family don’t earn much and we just want to have a good meal once in a while to pamper ourselves :,)
It’s not even our fault and it’s the driver who we don’t even know what he did with our food and yet we have to pay $$ and have nothing in return… So is that how they be eating customer’s money? This whole situation is so unfair we just decided not to ever deal with grab anymore, I definitely have lost trust in grab