Simlim Square – Possible racket
My HP i7 laptop stopped working last month. It was old but fast, and it looked good for another 2-3 years. Since it was out of warranty, I took it to Simlim square for repair.
They told me that the processor was faulty, quoted S$ 120 and asked me to collect it the next day. However, the next day, the laptop wasn’t ready.
Two days later (after constant follow-ups from my side), they said that they were unable to fix the problem and asked me to collect the laptop. When I went there, I was given some other laptop. I told them that it wasn’t mine and they asked me to come back again the next day. In summary, THEY MISPLACED MY LAPTOP.
They told me that they were trying to find it, but didn’t provide any update by themselves. Whenever I asked for the status through texts/calls, they said that “they were checking”.
There was zero sense of accountability or regret in their tone for losing my laptop. After two weeks, when I asked for alternate settlement, they offered me S$100 (less than the quoted repair amount).
Realizing that didn’t have much of a choice, I accepted the offer. A police report was filed in the interim and there were investigations.
I do not wish to divulge further on that. However, since there has been a settlement, the matter I believe is now closed. So why am I posting this on reddit? A few reasons –
I don’t think the laptop was misplaced. The shop must have fixed the machine and sold for a much higher price on Carousell or other platforms for a higher price. BEWARE OF SUCH SCAMS and think twice before visiting Simlim.
If you purchase a second-hand laptop, please double-check if it is the following – Model – HP ENVY Notebook – 13-d022tu Serial Number – *272BJ.
Please help me with names of websites/apps other than Carousell where this laptop can be re-sold, so that I can actively monitor them. I am keeping a tab on Carousell for any new listings that match my laptop description.
I have lived in Singapore for 15+ years, and this is the second time I have been scammed in the last 1 year. Something for us to worry about?
TLDR – Gave my laptop for repair at Simlim square, and they misplaced it and compensated me with S$100.