Facebook user Zaw Min Htun, shared how he paid $354.20 for a pair of Adidas Yeezy’s, which didn’t arrive and when he asked for a refund, the website that he placed his order from allegedly provided him with “lies and excuses” instead.
Here is what he said
Novelship is trying to scam and cheating me.
I made a purchase of sneaker on 7 August as attached.
They mentioned on their website that it would normally take 2 days for the seller to ship. But they later said there was a slight issue with the seller so that they gave seller the extension. It was not informed to me. This is first frustration.
Secondly, I waited for the seller to ship on 4th day, then shipped out on 5th day.
Then i waited for 2-3 days. The item never arrived. Then i checked with them. Then only they said they will investigate. Later they informed the item was lost during the transit. It was informed to me only once i emailed.
Then they informed me that they’ll find a new seller for the same item. And they changed the status ” wait for seller to ship “ in App. But how could I believe whatever they said ?
That’s why I informed them later that if the new seller has similar issue or delay, I will no longer want my order and demand full refund.
Then their support emailed me that they’ll refund if same issue happens to the new seller.
but till date I’m still waiting for my order. They said there’s a slight issue with seller to ship out again.
WTF ? seriously???
Then i said i don’t want my order anymore. Just give me my full refund back.
Then they’ve been giving stupid lie and excuses that they’re still aligning with new seller and trying to figure out. At the same time, they checking with management to refund.
Till date, I haven’t received my refund but instead receive stupid lies and excuses.
I understand they don’t want to refund that’s why dragging the time till I give up.
And importantly, how would you guys believe that my order was actually sent to the seller in the first place ??
What it they never sent my order to the seller but giving fake update to me and dragging time ?
What if they don’t have the product in stock ? but finding the product in market and holding me and giving the fake update to me because they don’t want to lose me if they say they don’t have in stock.
Would you guys also patiently wait to receive the sneaker for months and years ??
That’s why I have given up on their dishonesty.
And made police report to investigate on this because I believe I’m being scammed and they’re not honest and no transparency.
They don’t mention contact number also.
So don’t make business with Novelship.
There are other sneaker seller like Oxstreet, StockX & SNKRDUNK.
But I won’t give up to get my money back. I have let the authority to handle cuz the most I can do is only emailing. They don’t care that. So I’ll start to follow up the Authority.
