Be careful of booking comfort with grab card
I have been using grab card for quite a while I entered it into my comfort app.
So when u book a comfort ride it deducts that amount from grab card. Typically if it fails to book you get the refund automatically. So I don’t really check.
Recently on two separate days, demand for comfort was high. So first attempt timed out, successful on 2nd. No refund of first.
Today, booking two times, both times no go, timed out. Only 2nd was refunded.
So be careful. I am switching to a normal credit card for comfort app asap. Grab card dispute chargeback process is complex
Looks like it’s worst than I thought. It seems my records for today all missing. Especially yet another comfort booking that failed. Logically speaking it’s either cabcharge did not refund or some issue with grab as holder of wallets.
- I’m facing similar issues, CDG did not refund at all.. have emailed their feedback email but no response. Will try to request chargeback from Grab after the 12th day
- Looks like a system issue with grabcharge