Beware of Samsung Service Center at Plaza Sing
I’m using a Samsung Galaxy Fold 4 and having an issue where the WiFi would not toggle on. This is my second device as the previous device had the same issue and even worse, bluetooth could not toggle on and inner screen was dead.
I brought my device in to Samsung Center at Plaza Sing and the Store Manager told me that the device warranty is voided as I have dents on the top and bottom part of the middle hinge.
He mentioned that I can use my 2 yrs Samsung Care to just pay $100 instead of $600 plus. I told him the issue is WiFi cannot toggle on and not that I want to claim for cosmetic damage.
He said that if no cosmetic damage to the hinge, it will be under warranty. I pointed out that my previous device had dent as I remembered that I came with dented hinge and came out with fresh device.
He showed me that it was not mentioned in the report. He kept showing me the Terms and Condition that the warranty does not cover cosmetic damage.
I told him I understand, I’m claiming for the wifi issue and not cosmetic damage. I told him to show me where it states that he can void the warranty due to cosmetic damage.
He had the cheek to say it’s applicable to all devices. I noticed in the report that the first symptom mentioned is Physical damage and dent instead of WiFi.
I asked him why is the first thing you report is physical damage instead of wifi. Then he said it is to justify why they void the warranty.
I was fuming, instead of sending to the engineers to check whether within warranty, you decide yourself to void it and make me pay $100 for it?
This experience is really a contrast of my first warranty claim where it was smooth and easy. I remember still praising them (the same service center) in another thread.
Conclusion, not gonna buy another Fold device. And no, I did not send in my device yet.