I would like to share my experience regarding MIMMED Clinic at Haig Road.
On the 14/8, 12pm, I had went for an ART COVID test at MIMMED Clinic at Haig Road. I had pre-booked the slot the week before.
After the ART test, I was told to leave the premises and did not receive any news of the test until 14/8, 3pm. As advertised, the test is supposed to take only 30 minutes.
I had made multiple calls to the Haig Road branch to enquire, then only to then find out that they were closed for the day. This had caused me to miss the tea ceremony of the wedding. This has also caused considerable grief to Bride & Groom, and the direct family. I was also sitting at the VIP table as I was an direct family member of the groom.
When the Punggol branch of MIMMED CLINIC opened at 6pm, I had called them immediately. Timeline below
1 – Call went through at 6.21pm 14/8. Service provider Priscilla apologised on behalf of the Haig Road branch,
2 – Priscilla had informed us that it would take only 15 mins, and she will get back to us as soon as possible.
3 – 6.32pm, 14/8. I had called them back to enquire on the results as it has been almost 15 mins. The service provider, Priscilla, has informed us that she was unable to contact the Haig Road branch.
4 – Recieved the results at 14/8, 6.53hrs. It took them 32 minutes to send the results, instead of the 15 minutes she stated.
Although we were relieved, I had found it utterly ridiculous that it took MIMMED Clinic almost 7 hours to send me my ART (Antigen Rapid Test) results, unlike the 30min waiting period as advertised.
This error by the MIMMED team is unacceptable, as it has made the bride and groom very worried that I would have to go home due to an lapse by MIMMED Clinic.
*25/8, 2021*
Bride has liased with the clinic regarding the lapse in protocol. I did not receive the service as advertised for. We received the results after 7 hours, instead of the advertised 30mins wait time.
*25/8, 2021*
Forwarded from MIMMED Clinic to me via the bride, 11.43am.
“Tino’s issue is our sincere apologies. I’ve feedback to my clinics and they will be calling him with regards.”
*25/8, 2021*
MIMMED Clinic refused to waive the fee, or discuss any reasonable forms of compensation for the subpar service provided.
As per MIMMED, 10.12am 25/8.
“I apologise but it’s not possible. I can only feedback for them to take note about the results being sent promptly”.
It is not an issue of my results not being sent PROMPTLY. It is the wrong word to use in this instance, as I WOULD NOT have received and WOULD NOT have been able to see my uncle get married if I did not call them over 20 times, to multiple branches. I argue the word that should be used is “Satisfactory service not provided to the customer.”
This shows the lack of effort in delivering good service recovery, and no adequate compensation being provided to the bride and groom.
*20/8, 2021*
MIMMED Clinic (65 67410123) had called me at 10.17am, 5 days after they had informed the bride that they will be calling me.
I had missed the call, and promptly called them back at 1.01pm, 20/8.
The service provider had informed me that her supervisor will call me back as soon as possible. However, after another 5 hours, no call had been made to me.
Screenshots to back my words are below. I am extremely upset by the lack of proper service recovery and Low-quality service. I am also upset as this matter had upset the mood at the wedding. The worry that I could have to go home and might have to not attend the wedding was harrowing.
I hope a refund can be issued to the bride for this SUBPAR UNSATISFACTORY SERVICE provided, and a formal apology to me and my family for this horrendous service and service recovery provided.
