To Siti, the wonderful staff of SMRT,
Siti, we want you to know how much we appreciate the excellent service we receive from you on a daily basis. Because of some physical challenges my husband currently has, you always ensure that he gets a seat in the train. You do this by squeezing through the super packed train and ask each passenger to give up his/her seat to him. Yes, I know, sometimes you get scolded for asking. Despite this, you do this everyday, without fail and with a smile. Thank you, Siti. You are a wonderful person, a gem and you have added a great deal of value to our traveling experience with SMRT.
To the management of SMRT,
We would like to give the highest commendation to your staff, Siti, who is stationed at the Somerset MRT Station, for her great service. Not only she’s well trained for helping passengers with special needs, she goes above and beyond in doing that! For this, we are greatly thankful. We want you to know so that in due time, an appropriate recognition for Siti will be in place.