On monday evening, I took a grabcar from tanjong pagar to northeast after work. Maybe because I was feeling abit tired from first day of the week, I decided to let lose my belonging during the ride and left behind my ipad after alighting. After I alighted, I decided to routinely check if I had all my valuables with me. My wallet, phone, keys and to my horror, my ipad was missing!
Gave a call to the grabcar hotline and reported the loss, and was told to patiently wait while they try to contact the driver on my behalf. After an agonizing half an hour (my ipad was work related), i received a call back from Grab to tell me that the driver had found my gadget and advised me to contact the driver directly to arrange a collection privately.
Called the driver and he promptly delivered the gadget back to my address after completing another trip, without expecting anything in return. Of course, I offered the basic courtesy of reimbursing him for the trip. What an honest and commendable act, Grab should consider rewarding such admirable behaviour which reaffirms my faith in private-hire services. Faith in humanity has been restored.
Jonanthan