I lost my phone in KL. I couldn’t call the driver obviously because my phone was in his car. I had to rush to the hotel, and in room on my computer, then went to reception. That was the only way to contact the driver via my account which lists the last car I took.
Then realised that I needed to borrow the hotel receptionist’s phone so that there is a number to ring back. Uber then linked the driver’s phone with the new number I gave as a ‘pair thru’. After which during the communication, the driver indicated that he found the phone by the floor in front and that he will drive back to my hotel after he drops his next passenger off. He refused any monetary compensation instead just askinng me to rate him 5 stars. I was so so grateful at his honesty.
But I didn’t give him 5 stars in the end. I gave him 6.