Was very disappointed with MacDonald’s service at Hougang 1 at around 1230 yesterday, 30th August. The staff refused to take verbal orders at the counter and insisted that everyone uses the machine.
Wanted to order a mc chicken meal and 2 har cheong gai meals. However, the machine stated that the har Cheong gai burger is unavailable. Based on previous experience, even if the machine stated unavailable, you can still get them at the counter sometimes.
Therefore, we only ordered the mc chicken meal using the machine and went to the counter in hopes of ordering the har cheong gai burger. However, even before listening to us, the staff kept telling us to order at the machines. Explained to the staff and she told us that har cheong gai burger is indeed unavailable.
Let me side track again, aren’t you having the Hari Raya special for the rendang and har cheong gai burgers? Then why is it unavailable? Back to the experience, we asked if we could just order two fillet meals at the counter instead since har cheong gai is unavailable and she had to ask one of the manager for permission. Explained the story to the manager again and finally she said to just take our orders.
Ordered 2 fillet meals but the staff keyed in ala carte instead as she was probably new. Once again she asked for help and the manager came over to take our orders. It was an unnecessarily long process just to order my lunch. On top of that, to my utter dismay, I went home to discover that my French fries were half filled.
No matter how crowded the place is during lunch time, it is only right that staff remain composed at all times. They should not stop people from ordering from the counter as well because there are elderly who do not know how to use the machine. Furthermore, there are only 2 machines to deal with the crowd and it is highly inefficient.
Oh just to add on a little, MacDonald’s really gave me a surprise. There were ants on my burgers too, how thoughtful of them to raise the protein content of my food. McDonald’s