Facebook user Yeo Weihan took to Facebook to voice her displeasure when she purchased takeaway crabs from House of Seafood Punggol Branch. She felt that the crabs were small and to her horror, she realised she was shortchanged by almost 1kg after weighing it herself using her kitchen scale.
Here is the full story that she posted on her Facebook.
“Haven’t posted on FB in the longest time but I am so angry with House of Seafood that I have to share this 😡😡😡
We visited the Punggol branch on Father’s Day to takeaway crabs, and were told the crabs they had that day were about 900g each, priced at $70/kg. We decided to order 2 crabs, which they charged us at $126 for 1.8kg before GST.
Upon opening up the containers at home we realised how suspiciously small the crabs looked. On instinct I decided to weigh the crabs with my kitchen scale (see photos). We scooped the chilli crab one out of the container so that we won’t be weighing too much of the gravy and it was 500g+ only. The black pepper sauce one was even more ridiculous, weighing just past 400g INCLUDING the sauce and container. 😡
Means what? We were given only about 800-900g of crabs when we paid for 1.8kg?! How can they overcharge by so much?
The next day I wanted to email them with photos but goodness me this company doesn’t even have any email address or feedback channel listed on their website. I finally managed to get an email address of their marketing person-in-charge through their FB, whom I then emailed my complaint to.
And u see her reply!! She said the kitchen staff may have been busy and overlooked. What kind of excuse is this? U overlook by 100-200g still reasonable la, but we’re now talking about 400-500g of difference per crab leh.
And she offered me a $50 voucher for my NEXT visit. Uh hello? I may have a mum brain now but I can still do my math ok. You guys overcharged by at least 900g. 900/1000 x $70/kg + 7%GST = $67.40.
Besides why would I even want to patronize such a dishonest establishment with lousy customer service again?
So I replied Angel telling her that I just want a refund of what I was overcharged for. She said she would check and revert but it’s been nearly a week now and there is no update from her.
I texted them on FB Messenger this afternoon and they directed me to call their outlet manager, Ms Ho. This lady was just as unhelpful. I asked if there’s any one in higher authority that I can speak to and she said no. Finally she gave me a number of her “Boss” which so far has been uncontactable.
My dear friends please help me share this so that more people are aware of their dishonest business tactics. Hopefully they will not be so brazen at cheating their customers in future!”
Source: Yeo Weihan Facebook