A housefly was recently spotted by a Facebook user on 19th June (Monday) inside a coffee grinder machine at the Luckin Coffee branch in Tampines 1.
Expressing her disgust, the user shared a post detailing the incident.
In response to the complaint, Luckin Coffee acknowledged the issue and issued an apology, assuring the public that they are taking the matter seriously. They also mentioned that an investigation is currently underway.
The woman’s Facebook post specifically mentioned that she noticed a housefly perched on one of the coffee beans at the Tampines One outlet of Luckin Coffee.
Upon becoming aware of the complaint, Luckin Coffee promptly responded by leaving a comment to address the problem. They expressed gratitude for the user’s feedback and apologized for her unpleasant experience at the Tampines One outlet.
Luckin Coffee emphasized their commitment to food hygiene standards and assured the public of their efforts to rectify the situation. Immediate action was taken by their staff on-site to thoroughly clean all machines and the surrounding area.
The company also mentioned that an internal investigation is currently in progress, and they intend to reach out to the original poster (OP) for further details.
Luckin Coffee apologises
Dear Catherine,
Thank you for sharing this feedback regarding your recent experience at our Tampines 1 outlet. We sincerely apologise for not meeting expectations, and would like to make things right for you.
We would like to reassure you – and everyone in this thread – that luckin coffee takes food hygiene very seriously. Once this was brought to our attention, our staff on ground have promptly taken action to do a deep cleaning of all the machines and the entire area.
At the same time, we are also conducting our investigation, and will be sending you a direct message on Facebook to request for more information. We look forward to your reply.
Thank you.
