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Monday, June 24, 2024
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INSURANCE AGENT ‘ON THE BALL’ WHEN CLOSING CASE, BUT ‘NOT FREE’ WHEN CLIENT SUBMIT CLAIMS

I have a close friend who works as an insurance agent straight after he graduated from his degree.

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At the beginning of his insurance career, he would always try to schedule appointments with me to let him ‘practise’ his presentation and selling skills.

I obliged because we were considered close and bought a few insurance policies from him.

I even recommended him to people whenever they were looking for an insurance agent and a lot of my family and friends also bought policies from him.

He was very ‘on the ball’ and enthusiastic while prospecting and trying to close the case and would even offer to buy me meals as a way of thanking me for introducing clients to him and for my support in helping him kickstart his insurance career.

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However, all these enthusiasm and his ‘on the ball’ spirit died down when my brother went for an operation and wanted to submit some insurance claims.

When my brother contacted him, he would always say ‘okay I will make time to meet you’ but would always later cancel the appointment stating that he is ‘not free’ as he already has other appointments or last minute meetings planned out with his insurance boss.

He would always use this ‘not free’ excuse and it has been almost half a year since my brother’s operation but nothing is done by my insurance agent friend yet.

However when my other friends wanted to meet him to discuss buying some new insurance policies, he would always be available for them.

My brother has been complaining to me about my insurance agent friend as it has been quite awhile ever since his operation ended.

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Every time I give him a call, he would always not pick up and send me a message saying that he will call me back but the call never came.

He would also purposely not see our chats to avoid ‘blue ticking’ me.

What should I do?

Image source: Unsplash

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