A Facebook user, shared how she was with her 2-year-old toddler at Century Square when a woman approached her daughter with a penguin balloon.
She then introduced herself as an insurance agent and asked the mother some questions and the latter was found to not fit their customer profile.
She then took the balloon back from the child.
Here is what the mother said
I am beyond appalled by the customer service I faced on Friday. I was walking around Century Square with my 2 year old toddler when a lady approached my daughter with a penguin ballon asking her if she wants one. Of course this would delight a 2 year old. The lady then asked me if she could ask me a few questions and I knew from the booth she came from she was from *insurance company name redacted.
While standing she asked me a few questions and I apparently do not fit the profile for a potential customer so she said sorry I need to take back the balloon and she took it from my daughter’s hand. Imagine my horror??!!
As we walked off another of her colleague with an elephant balloon approached us (of course not realising I had been approached previously) and again asked my daughter if she wanted the balloon. I immediately told her do not tempt her only to take it back cause I dont fit her profile. She said let me ask my manager and went to ask someone only to come back to say she’s unable to give the balloon.
Firstly, I can afford to get balloons for my child. Second, it is such a low and cheap move to entice children and lure their parents in for a marketing gimmick only to take back the balloons if the parents don’t fit your dumb profile.
Do you think it is right for a child who doesn’t understand why something was offered to her and given to her only to have it snatched away? ABSOLUTELY DIGUSTING!
If your customer service is so poor especially with regards to my child, do you think I will trust you to take care of my money to insure my life or family?? Think again!
I have nothing against insurance agents, mind you. In fact, I have many loved ones in that profession. However, this experience with the agent and her company has left a distasteful aftermath in my mind and I will NEVER recommend or take up a policy with you. I hope friends and family never face this with their kids.