Whoever you are, thank you for the time to read and understand how Lazada thinks I’m cheating them.
6th June
– Ordered items worth over $1200 on Lazada, including a $900 NAS from Storage Studio and $30 Lip Balm from Cosway.
9th June
– Notified of Contactless Delivery by Ninjavan and checked the door.
– Found only 1 big box left at the door containing the Network Attached Storage
– Checked proof of delivery provided by Ninjavan, who submitted 3 photos taken for the NAS and the exact 3 pictures as proof of delivery for the lip balm order.
– Checked the riser, letterbox, and neighbors. Nothing.
10th June
– Seek help and submit a request online from Lazada for a refund (either that or find out where that lost little package went)
– In the request, I simply explained that the courier used the same proof of receipt (3 photos) for 2 orders and I received only one of the packages.
12th June
– Lazada email replied “We had successfully reached out to the Seller and obtained the POD (Proof of delivery) for your perusal.” and wanted me to reply or they will close the case.
– I replied with clear photo evidence that the box (which luckily I kept) is the same one shown by Ninjavan as POD for both Storage Studio and Cosway.
– Seller also reached out to me on Whatsapp. I explained the situation to her and she agreed with me that the item is likely lost in transit. Ninjavan also submitted the wrong photos.
– Seller will file for claims and will ask Lazada to provide a refund to the customer aka yours truly.
– The dispute communications history in the Lazada app is also updated with seller’s comment, specifically the proof of delivery “only show one big box that is not mine, as mine is smaller box”
14th June
– Lazada email replied “We have reviewed the dispute case#xxx and regret to inform you that the dispute has been rejected as the return request was found to be invalid.”
– ” Resolution reason: Buyer unable to provide valid proof. Case Comments: Please be advised that upon checking on this concern, we found out the the parcel was placed in a safe place. Kindly contact our customer service regarding this missing item.”
– What is the safe place? Where is the safe place? Who is the safe place? At this point, Drax would be asking why is the safe place.
– Contacted Seller on Whatsapp about this and she found it incredulous. She tried to reach out to her Lazada contact but she’s off duty.
– I then called Lazada at their support hotline and reached an agent name Rod. I explained the whole situation leading to the dispute rejection and quoted both order numbers. He agreed to help seeing that I have a valid case.
– Rod agrees that he can see the seller using the same photos for both orders and said he will escalate the matter. He said he will send me an email and I will need to reply with a photo taken of my doorstep.
– “Empty doorstep? Yeah” Weird but OK. I assume it’s to prove I live here or something.
– 4 hours later at 9:59pm, this is the response I received in email:
“Our quality experts have completed their evaluation test and we truly regret to inform you that we are unable to accept the refund as it did not meet our refund policy criteria.
All returns have to be in accordance with our refund policy. Upon checking here in our end, your refund was rejected since you did not provide valid proof.
Your case has been addressed hence we will proceed to solve this case. Thank you for your patience and understanding.”
Patience??!?! Understanding?!?! Understand what?! Understand that you are out to cheat my money?! I just measured my BP and it shot up to 183!
So that’s Case Closed?!?! That’s it?!?? Great. I clap for your quality experts. Awesome way to treat a customer circa 2016.
I guess I’m pretty much marked as a scammer in your system out to cheat Lazada right? Thank you very much. Appreciate your patience and understanding indeed.
Come to think of it, I don’t even have an account on Shopee. Maybe today is a good time to get one.