Starhub and M1 were fined a total of $610,000 after causing internet disruptions during the circuit break period. The disruption affected many Singaporeans who were working from home during that period.
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“In determining the final penalty quantum for each incident, IMDA took into consideration relevant factors such as the duration, impact, and customer service measures adopted by the operators to mitigate impact,” IMDA said.
Starhub stated that the cause of their disruption was due to one of the telco’s staff made a configuration error during a planned network migration exercise. While M1 stated that their cause was due to a corrupted profile database in the telco’s broadband network gateway