A netizen shared how he bought two sets of televisions from Prism+ and the remote control allegedly spoiled after 2 months.
He was then allegedly told to pay for the new remote control and then they told him they their remote controls are out of stock.
Here is the story:
“With the heap of how wonderful, good quality Prism TV and value for money, I am also one of the followers who bought not 1 but 2 units of TV not knowing some little details which I want to share with people who are considering to buy.
I bought my first unit Q55-QE last year April and second unit Q65-QE in Aug for my parent place.
Both TV comes with 3 years warranty which give me the confident these TV will not have issue but the irony here is the remote control warranty is only SIX months which I sure most of us are not aware since we don’t really read fine print accept for social media or when other start complaining or when people share their stories like what I am doing now.
The remote control at my parent place spoiled just after 2 months we bought the TV and of course we claim for warranty but was told we need to wait for 1 month cause shipment delay and Prism have no stock.
For such situation, what can I do so we accepted and waited for one month and they replaced the remote control for my parent’s unit.
And now this month, 9months after usage my own self remote control spoil. I was like hey how on earth will I be so sway to kanna two remote control spoil within 1 year and I tried asking for a replacement, PRISM just slapped me with their remote control policy and “Please refer to our warranty terms ”
Fine, I will pay for the replacement remote.
Just when I am sharing my encounter, now I got another disappointment from PRISM. Remote control NO STOCK. So technically I am buying a TV which the remote control don’t get pass 1 year and no stock for you to replace. If you intent to buy a PRISM tv, please buffer extra cost to purchase remote controls.
Netizen received reply from Prism+
John Paul T. (PRISM+)
Jan 17, 2022, 2:57 PM GMT+8
Hello Henneth,
Thank you for understanding.
Your kind understanding is greatly appreciated while we will forward your case to the relevant department for further review.
Please note that currently, we are out of stock for our remote but you could use your smartphone to control the basic navigation of the TV”
Images source: Prism+ and Henneth Yeo