Facebook user Gary Fat shared how he bought a Prism+ TV because he saw it in an ad and thought of giving it a try.
He bought the TV at an outlet in Nex, but lamented how the sales promoter showed him “attitude” and allegedly looked down on him.
He said that he was told that delivery would take 7 days, but he received a call on the 2nd day saying that their earliest slot is on the 22nd (assuming he’s unhappy at the delivery arriving earlier than expected).
He was okay with it as he bought it for his daughter as a birthday present as her birthday was on the 23rd.
Gary said that the timing given to him was 4pm to 8pm but the delivery man didn’t inform him that he was on the way, and when the installer reached at 5.36pm and knocked on the door, no one answered as his mother was in the toilet.
The installer then allegedly left 2 minutes later at 5.38pm saying that there was nobody home, and the TV didn’t get installed in the end.
Gary said that the installer had an “attitude problem” when calling him to say that he arrived at the 4pm-8pm timing, and he then complained to Prism.
He alleged that the management of Prism also had an “attitude problem”, alleging that the supervisor told him that he wants to help his staff handle things “peacefully”.
The supervisor then namedropped the man’s temple and said “I also from there, can give face settle peacefully?”
Gary then said that the TV installer’s boss then called him and Gary asked the boss “why your supervisor got so big power to ask Prism refund to customer”. (I’m sorry I am unable to understand what the netizen is saying at this point anymore, please refer to screenshot of his caption below).
To which the boss then said that all their installers have the power to request for refunds for the customer.
Gary then added that the refund was ultimately made (I’m assuming he meant he made a request for a refund) but when he asked them for an answer (not sure what answer he was referring to), he didn’t receive a reply.