I am quite a regular customer that the sales girl also agreed from Beauty Language at Jurong Point .
Bought a Hugo boss unlimited perfume today at 7pm. Went home after bought dinner. Try at 8pm open up. Found the pump was totally defective cannot even pump out after many try.
Immediately hurry back to the shop worry she closed. Reached there about 8.30pm. Show her she agreed the pump defective and honestly 1st time in my life I came across this incident .
She told cannot be exchanged even i just bought with receipts. Cos without the plastic wrapped I cannot exchanged .
She says I could be buying from other places. She cannot return to the supplier. I was angry I am be accused.
Secondly i suggest why not she open the exchanged bottles n take the plastic wrapped with this defective bottle with box returns to supplier Bureka . She insisted cannot be done. Cos I don’t hv the plastic wrapped with me . Cos I think I hv throw away.
Attached photo is I go back n dig out . I told her if she has tell customer that any defects must hv the wrapped not receipt.
What the use of receipt n i came back the same day to ask for the exchange. What about if I bought for someone as gift.
Other shop told me can be exchanged with receipt as long they know u just bought. Who on Earth think will keep the wrapping.
I only keep the box wrapping . Never ever will patronise this Beauty Language beside is more expensive than I can get from elsewhere after I found out later after this incident.
Be careful receipt doesn’t guarantee exchange. They will lose a regular . Plus friends of mine will be more careful if they choose to buy from any shop
