Facebook user Selva Selva, shared how he bought the wrong prepaid card from Starhub because he was “confused”/
He then called their hotline to ask if he could swap plans but was rejected, and he then asked if he could get a refund, which was accepted.
He was told that the refund would go through between 24 to 48 hours, and he then called again less than 48 hours later asking where is his refund – Starhub told him that 48 hours wasn’t up yet.
He then said that he still hasn’t gotten his refund on Sunday and is unhappy because he “not go church (and) waiting for refund.”.
Here is what he said (SIC)
This my first and hope only complain. Monday morning I top up prepaid card with $25 to buy data plan. But since they have 2 different plans both at 25 .. I got confused and bought the wrong plan.
So call starhub and after being kept on hold 3 times while he speak to manager he finally said cannot swap plans .. I insisted I speak to the manager .. then finally he came back and said they refund back to my main wallet.. 24 to 48 hrs.
I said ok .. till Tuesday no top up.. i called 1633 again they say 48 hrs not over .. ok I wait .. Thursday I call .. they wait 5 to 8 hrs.. today is sunday.. Still no refund ..
What the hell is happening? Again it’s not so much about the money .. its the ethics .. stathub plans a bit confusing for me cause I low IQ and taken 4 vaccines already!
Today is Sunday … I not go church.. waiting for refund!
Starhub messages sometime start month/day/year
Sometime day/month/year
Sometime year/month/day
Why confuse an already confused person? Trick or treat?