UOB hotline was disappointing…
My bank card information was stolen by foreign websites in the middle of the night, and then kept receiving a one-time verification code, it should be that someone kept trying to use it again.
So I immediately called the hotline of UOB, waited for nearly 10 minutes, and finally got through the manual customer service (voice prompt manual customer service is busy), you can freeze the card, but if you need to replace the same card number, you have to transfer to another department, and wait, about 10 minutes.
The computer voice prompted twice manual busy and directly hung up?!
Well, the next day to the nearby UOB bank, the counter lady is very gentle, the service is also very good, helped to replace a temporary card, because the frozen card has to pay insurance and children’s tuition, so it needs to be replaced, but the bank counter cannot
Still have to call the hotline, and it is a long wait, and it is transferred to other departments, and it is manually busy and hung up directly!!!
After applying for a temporary card, opening another credit card, and failing to call the hotline for more than two hours, the counter lady couldn’t stand it and used the internal phone to call in, and the person on the phone said to call me back within a day.
Well, leave the bank and wait for the call, Friday to now Monday, no one called back, got up at six o’clock this morning to call the hotline, this time the manual answer is relatively fast, also said to call me back, however, I don’t know wait until when???
I think that UOB is such a big bank, the system setting is very strange: go to the counter in person can not handle business.
The authority on the phone is actually greater than the authority to go to the person to do it? What is this operation?! Since there are such strange regulations, but the hotline cannot be opened, is this deliberately causing trouble for people?
Even the employees of the bank said that they did not understand such a practice of UOB, it is said that the operator complained, but it is complained about, and the operator who complained by the person who is provoked by the phone is so innocent, but the rules of the bank itself are too unreasonable!
UOB’s counter-service attitude is very good, but the bank’s unreasonable and bizarre rules are really disappointing!
So far, I haven’t received a call, I’m really worried about how I pay the insurance, fortunately, the tuition fee will be deducted next month…
