Facebook user Alex Long shared how he was having difficulties setting up an online account with Keppel Electric for his new address after moving to a new flat.
He said that he then took time off from work to head down to their office to seek help to open a new account, and the staff then asked him to go home after photocopying his bill.
He then received a call from the staff two days later asking him to go online to sign up for the new account (which he was having problems with in the first place that’s why he went down to their office).
He said that he was seeking help to open a new account to no avail, and the staff then told him to try again, which he did and still wasn’t successful.
Here is what he said
Keppel electric is a case in point who does not practise good customer service.
I share my bad experience with them. I had an on going contract with since staying in my previous flat. I had to terminate my old account and set up a new account to my present new flat.
Their web site is so user unfriendly that I was unsuccessful after repeated attempts to open a a new account to my new address.
I am left with no choice but to take time off from my job to visit the office at Symbiosis to seek help to open my new account.
To my dismay after some checking here and there she photocopy my bill and asked me to go home. Two days later a staff called me up and asked me to go online and sigh up.
I told her I was seeking help to open a new account but was successful. She insist that I tried again online to open a new account.
Being positive I tried again but was unsuccessful again after repeated attempts. There is a minority of us who are not tech savvy so we are handicapped by your standard procedure. At least twig a bit and empathize us.
In this scenario I should be allow to terminate my contract.