Facebook user Tariq Tariq shared how he bought tickets for the “Avatar Experience” at the Flower Dome and the Cloud Forest.
He went to the flower dome first because they didn’t know where to go, before heading to the cloud forest but it was closed because of a private event, and his tickets was then voided because he entered the flower dome first.
Here is what he said
Horrible experience on the first day of opening of Avatar Experience. We had a tickets for flower dome and the cloud forest. Since we didn’t really know where to enter we went to the flower dome first but then realized this is not the Avatar part. We spent there 10min and went to cloud forest but on our surprise it was closed for public due to private event.
Hello?? It was 5.30PM and there was no prior warning from the staff at flower dome. The management could tell to the staff at the entrance to inform the visitors about this event! Also doing private event of the first opening days is a horrible idea tbh. Do it day before gosh!
What makes things worse, since we entered the flower dome, our tickets are automatically void and can’t be used on the other days.
The booking was through the Klook and we need to go through a long process to get the new ticket or a refund, if any!!
Staff at the entrance was swarmed with other guests with the same issues and the staff just didn’t have a proper answer.
Totally disappointed in such a poor management decisions!
