Facebook user Daniel Sim shared how he went to a UOB ATM at Bukit Batok Central to deposit $6,000 in cash into his bank account, but the money was not credited into his account.
Here is what he said (SIC)
On 2 march 23, at 22.37 I went to Uob bukit batok central to a deposit of $6,000.00 using the CDM 695. Happily, I left the machine, thinking that the money has being credited.
On 3 March 23 , at about 6pm . I released the money wasn’t credited into my current account at all. Where has money gone too???
So, at 7pm , I call the uob call center, waited about 20min for them and Wai Ling (customer service) to my call, she replied that she will ask the relevant department to call me back , and ask to wait for 7 working days, she was extremely rude to me. So I requested for a call back from her duty manager.
At about 8.50pm , the duty manager, Mei Mei call me, she insisted that I have to wait for 3 to 7 working days to get the answer. Very inefficient from her.
Just imagine $6k , is lost from your account, are you extremely anxious. Still got to wait??? How, can we trust the Uob services. Call them one of the best bank in spore, hahaha.
Every sporean should consider this uob.
Netizens’ comments
- Maybe give UOB a few days to investigate. You have the receipt, bank can check your account and maybe the cctv at the machine you deposited the money. Hope you get your money back soon.
- Remember to duplicate one copy incase it fade off !!!
- Make Police report. Simple
- Lesson learnt – try to deposit cash at the ATM in a bank branch, not at standalone ATM. So that, we can always enquire on any bad transaction.
