Need help: DBS credit card scam – unauthorized transaction of large amount
This happened to my spouse. He noticed that last night there was multiple transactions of more than 4k SGD per transaction in his DBS credit card. Each transaction had the exact same amount.
There was one OTP message and he had not shared any OTP with anyone. But within a few minutes of this OTP message, there was another message saying money was deducted from the card.
How can the money be deducted without the otp? (Considering he got an OTP message).
He noticed all of this the next day as it happened at night. In credit card statement, the amount is shown as “PENDING”, so we contacted the bank but they said they can’t cancel the transactions from their end. Neither can they verify who the recipient is, as the transaction is still pending.
Has anyone encountered anything similar? Could someone please guide me what to do in such a situation? I am planning to file a police complaint.
But even then, if the bank decides to charge us, it will be a huge amount to bear!! Any help/suggestion is appreciated!!