Discovering an unexpected foreign object in one’s meal can be highly unpleasant, especially when it occurs towards the end of the dining experience. Such was the unfortunate experience of a customer who found a piece of steel wire in a dessert purchased from a food centre located in Jalan Besar.
According to a report from Shin Min Daily News, the incident took place on May 13th at approximately 2:30 PM. The customer, known as Mr Yu, visited Berseh Food Centre with his wife on that day. Opting for the bubur cha cha, they made their purchase from a stall situated on the second floor.
As Mr Yu and his wife were nearing the end of their dessert, they came across a piece of steel wire in their bowl. The 60-year-old customer expressed his surprise at the discovery. He shared a photograph that showed only a small amount of milk remaining in the bowl.
When Mr Yu informed the stall owner about the incident, she reportedly dismissed any responsibility, claiming it had nothing to do with them. The stall owner pointed out that Mr Yu had nearly finished consuming the dessert when he found the wire.
In response, the customer refuted her statement, emphasizing that the wire had sunk to the bottom of the bowl. He questioned whether he would have purposely added the foreign object himself, considering it was just a bowl of dessert.
Initially, Mr Yu did not wish to escalate the situation and simply desired an explanation. However, the stall owner, identified as Ms Liao, remained sceptical of his claim during an interview with Shin Min Daily News.
She argued that the bowl was shallow and the dessert itself was white, making it implausible for Mr Yu to have discovered the wire only after consuming most of it.
Ms Liao, who is 58 years old, further explained that she exclusively used older steel wire balls for cleaning, whereas the wire found in the bowl appeared to be shimmering.
Ms Liao emphasized that every bowl of dessert she serves is meticulously prepared from scratch, with careful attention to hygiene and food safety.
Emotionally, she declared that she had been operating the stall for nearly two decades without ever encountering such an incident. She claimed that each dessert is thoroughly checked and made with heartfelt dedication.
Another stall owner, Mr Lee, revealed that the day of the incident had been particularly busy, which impeded the timely resolution of the matter.
Nevertheless, if Mr Yu chooses to return, the stall is prepared to offer him an apology and a refund, according to Mr Lee’s statement.