A Grabfood customer recently shared his negative experience when ordering from the food delivery platform Grabfood.
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It is believed that the customer ordered two packs of dried meat from Grabfood. As a result, when they delivered it, they lost one pack, and the customer refused to accept the goods, Grab then called to ask netizens to pay, and said that they could not cancel the transaction.
The netizen pointed out that he didn’t mind Grab rearrange to resend the order. But Grab instead shirked the responsibility and pushed the issue back to the customer, Grab then block the account of the customer, and said that he would have to pay to unlock the account.