Be warned if you are renting a GetGo car, or plan to do so!!
I have heard many horror stories about accident claims from GetGo when involved in a car accident. Until it happens to me, I know it is all real!
My story goes like this. Last Thur(16 Feb 2023), I rented a GetGo Ssangyong for 5 hours which ended at 415pm.
Around 2pm, I had a small accident in Novena Square 2 car park. I was driving out from the parking lot. I turned left too soon and grazed a white Mercedes next to me. I reported the accident to the customer service immediately and continued to drive till the rental end.
On Thur night around 8pm, the GetGo accident reporter came to inspect the car. The finding is there is a graze to the car and some damage to the paint.
The next day the owner of the white Mercedes told me the workshop quoted him S$150 for the repairment. To compensate him, I proposed to pay him S$288 in total. He agreed and we settled it privately.
Today I received the bill from GetGo. And it shocked me till my jaw dropped. I was charged $4636.8!!!
This bill is just too absurd to believe.
1. Regarding the item 1 – repairment to own damage, I don’t know what paint/material they use. The cost is just a few times higher than you go to workshop to repair it yourself.
What is even irony is the car is still unrepaired just now when I tried my luck to check the car in the car park.
2. Regarding the item 2 – the loss of use. I returned the car around 4pm 16 Feb. Out of curiosity, i logged into the app and found the car is available for rent on Feb 18. How is 3 days of loss of use is calculated?
3. Regarding the time 3 – THIRD PARTY DAMAGE (S2). I settled privately with the other party. What is the amount derived from?
I have filled in an appeal form to GetGo to ask to clarify my questions. Will continue to update on this.