A man shared his unfortunate incident of losing his mobile phone on a Taxi when he was on the way home.
45-year-old Lao Qi Yan took a cab from Payar Lebar to go home. At around 2 AM on the 4th of November 2019, he realized that his Samsung Note 5 Mobile phone has gone missing.
He tried to call his phone but no one answered and it did not take long before the phone went dead(switch off). He then checks his emails and found out that he received an email from Grab stating there is a request to change his email address and a new email address was trying to access his account.
Lao immediately, called his Telco to disable the phone line and contacted Grab to stop his account.
Unfortunately, the person who took the phone manages to change his Gmail password and he could no longer access his Gmail account.
He reported the incident to the Police on the same day, but he did not find out about the illegal transactions that happened on his Grabpay account.
3 days later, he found multiple transactions on his Grab account transferring money out, the amount stolen was $4,151, Lao was surprised that the person who took his phone could access the device despite having a password and fingerprint lock.
The Police are currently investigating in this incident, Grab is also assisting the victim of his unfortunate encounter.