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Wednesday, September 28, 2022
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MAN MAILED HIS PARCEL OUT BUT IT WASN’T DELIVERED, 1 MONTH LATER RETURN-MAIL STILL MIA

Facebook user Umesh Kishore Tekani shared how he had mailed his SmartPac parcel out on 4 August via Singapore post and it wasn’t delivered, and he was told that it was “returned to sender”.

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However, he claims that more than 1 month later (13 September), he still has yet to receive his return mail.

here is what he said

Dear Singapore Post

I mail my smartpac on 4th August and it wasn’t delivered and afters many phonecalls and email exchange, i was informed that it was return to sender! Its already 13th September and till now I have not received the return mail !

Please don’t outsourced the customer service to foreigners because when asking me about the local address details via phonecalls. I realized they are not familiar with our local address which causes more issues.

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Please kindly help bring my smartpac home or please let me know where can i collect it back.

我等着你回来 (translated: “I’m waiting for you to come back”)

I attached some of our email exchange. (see bottom of post)

Singpost responds

  • (SingPost) HI Umesh, thank you for sharing your concerns. We apologize for the experience you had faced and the non follow up. Please allow us to look into your case, and one of our colleagues will be in touch to follow up with you accordingly. Thank you for your kind understanding.
    • (OP) Singapore Post just return my smartpac, stop the big round chasing. Telephone number was written on it for both receiver and sender, why can’t the staff on the ground call n settle? If it cannot be done why bother having the slot to filled our telephone numbers 
      • (SingPost) HI Umesh, the team will look into this on priority and keep you posted. We acknowledge the delay and we apologize for the experience.

Email correspondence with Singpost

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