For a few months now, I’ve gotten quite regular feedback from delivery staff, colleagues, etc etc that when they call me, a lady has been picking up my phone.
The feedback became really regular 2-3 weeks ago, when I was moving in to a new home and had a lot of furniture delivery coming in. Every single delivery staff told me the same thing; that a lady had been picking up the call when they called my number, and she sounded confused about the delivery and was fervently trying to reject or cancel the delivery.
# The investigation
That’s crazy for me to hear, and when they called me in front of me, I do receive the call on my phone. I started to take this more seriously and one night, I asked my wife to call my number.
She dialed my number on her phone… and we waited…
Almost immediately, my mobile phone rang… we let it ring…
After a while, as we were about to hang up… “hello?”
A lady was on the other line. We panicked, and my wife hung up quickly.
I should have suspected something was wrong much earlier; I haven’t been getting spam calls AT ALL ever since I switched to Singtel from MyRepublic. So this poor lady has been getting 2x the amount of spam calls probably.
# Singtel has dropped the ball on this case
I’ve logged the case with Singtel on the 23rd of November… I’ve followed up a few times and it’s been dumb replies from them. Getting pretty frustrated as I’ve missed quite a lot of important calls.
# Any advice?
So… a few key details
- I use an iPhone 15 Pro, and an Apple watch.
- I have Singtel NumberShare for my Apple watch.
- I only have my iPhone and Apple watch on my iCloud account.
- On my iPhone “Phone” app, it lists down all the calls I’ve “gotten” but they are mostly listed as “Answered on other device”.
- I can’t really switch service provider, because there’s quite a bit to go on my 2 year plan.
- I’ve already restarted my phone numerous times, and cancelled call forwarding, call waiting etc etc.
Anyone has any advice? What’s the best way to get Singtel to really pay attention to this case?