Recently, I rented a GetGo car and at the point of car collection, there was evidence of physical damage to vehicle and vehicle malfunction. The vehicle dashboard was lighted up with multiple warnings of malfunctions and the vehicle cannot be started.
Attached are the photos of the car during collection.
I reported via the GetGo App as well as communicated to GetGo via Live Chat. The GetGo agent then proceeded to reboot the vehicle remotely before the vehicle can be started.
When I was driving the vehicle out of the carpark, it skidded slightly during one of the turning even at low speed. I thought it could be due to oily surface in the car park.
At around 17.38hrs, I was travelling along CTE towards AYE before the Bukit Timah exit 6. The car started to swerve left and right and there was no ABS. It drifted to the next lane and I realised the brake was not working too. I tried to avoid hitting the car in front and the car started to spin. It then hit the centre guard railing twice before coming to a stop.
I contacted GetGo Accident & Recovery dept after the Traffic Police appt and received a claim $7320.
Included in the photo is GetGo’s recent reply.
I asked for the following by no reply from GetGo except a Final Reminder of the accident claim and threaten to hire Legal Debt Collectors.
1. When is the last maintenance and servicing report?
2. Why GetGo did not mentioned my report of the car’s condition and live chat during pick-up?
3. Proof the car was not leased over the next 5 days after the accident for their claim loss of use.
4. Details of the post accident report with photos to allow a third party provide an independent quotation of the repair cost.
The government should really regulate car sharing and make sure it is fair to the consumers.
