MAN SAID RESTAURANT’S FOOD “NOT NICE”, STAFF TOLD HIM “NO PROBLEM, DON’T NEED TO PAY”

In a recent dining experience at the Compass One outlet of Canton Paradise, one customer was pleasantly surprised when he received exceptional customer service.

Leo Caballes, a diner at the establishment, took to TikTok to share his story in a video posted on Monday, October 23.

Caballes had ordered two dishes during his visit, kai lan and chee cheong fun. However, his satisfaction with the meal was marred by his disappointment with the chee cheong fun, which he described as “super bland” and lacking in flavor.

As Caballes was about to settle the bill for his meal, a waitress approached him and inquired if he wanted to have the remaining chee cheong fun packaged for takeout.

In response, Caballes expressed his dissatisfaction with the dish, stating that it “didn’t taste nice.”

In a remarkable display of customer service, the cashier immediately offered to waive the charge for the unsatisfactory dish. She informed Caballes that he didn’t have to pay for it.

Impressed by this gesture, Caballes praised the customer service provided by Canton Paradise in his TikTok video.

He commended the restaurant for taking pride in the quality of their food. According to him, if a customer expresses dissatisfaction with the food, Canton Paradise is willing to cancel the order, reflecting their commitment to providing a high-quality dining experience for their patrons.

Netizens’ comments

1. That’s an awesome gesture from this f&b restaurant. Thanks for sharing
2. You should tell them outright, any decent manager would have at least replaced the dish. refund is pretty good though
3. Prime example of a positive negative feedback😆
4. i’d still pay because its all costs for the business. however the only time i wont pay is if the food came spoilt or if it never came at all.
5. I once had lunch at one of their paradise. The boss dropped by and ask hw was it, to which we 👎 He wiped out bill 😱and scolded the chef

@leocaballes.sg This happened to me in a restaurant in Singapore #singapore #onthisday #sgfoodie #sgfoodies #cantonparadise #wheretoeatsg #singaporeincidents Singapore Food #singaporefood #singapore food recommendations ♬ original sound – Leo | Lifestyle, Life Strategy