People who are working as help desk for a government body, are NOT the government
The people who are working as help desk for a government body, are NOT the government.
They only represent them. Please do not harass them asking them why does such xxx governmental body behave this way. These people are often lowly paid, have long working hours and KPIs to meet.
Some Context:
I have a family member who is working for a government contractor as helpdesk. He gets unpleasant emails everyday just because he represents xxx governmental body.
In particular, there was this one email which he overlooked because he has a ton of emails to reply to (and by overlook i mean did not reply on the same day as the recipient intended). And the recipient goes on a long rant..why does xxx governmental body behave this way. I want xxx government body to compensate me. xxx governmental body does not treat Singaporeans with respect.
The recipients complaint was about a really really small glitch but just because my family member did not reply to his email promptly, it has been overblown out of proportion. And my family member might get a warning letter due to this. The email recipient is being unreasonable just because he thinks he is dealing with the government (or maybe he is just an unreasonable person in general).
Anyways, just remember that the people who generally do helpdesk are NOT the government. Do not give them a hard time just because you are unhappy with the government.
Actually in general, just do not given any customer service people a hard time on purpose and just be a decent human being. Most of them are just doing their jobs.